Privacy Policy

We understand that your trust in us is the most important foundation of Koffie Dealers (hereinafter referred to as “Koffie Dealers,” “we,” or “us”). Your privacy is essential to us.

This Privacy Statement applies to (i) our website [insert website URL] (hereinafter referred to as the “Website”) and (ii) all (commercial) relationships between Koffie Dealers and its customers, prospects, and business partners.

This Privacy Statement outlines the personal data we collect and how we use and process it.

Koffie Dealers complies with applicable data protection laws, including:

• The Belgian Privacy Act of 8 December 1992 (as amended)

• The EU General Data Protection Regulation (GDPR) (Regulation 2016/679)

• Any future Belgian laws implementing the GDPR

By visiting our Website, purchasing goods, subscribing to our newsletter, communicating with us, or creating an account, you explicitly consent (via opt-in or data submission) to the collection, use, and processing of your personal data as described in this Privacy Statement.

Please read this Privacy Statement along with our Legal Disclaimer and Cookie Policy.

I Types of Personal Data Collected

Koffie Dealers may collect and process the following personal data:

Name and surname
Email address
Telephone number (mobile and/or landline)
Account details (username & password)
Home and invoice address
Company name (if applicable)
Payment details (excluding full credit/debit card numbers)
Communication preferences
Geographic location data (if enabled)
IP address
Social media data (if interacting with our pages)
Any personal data voluntarily provided (e.g., in correspondence, order notes, or contact forms)

Additionally, Koffie Dealers automatically collects anonymous data about website usage, such as browser type, pages visited, and referral sources. This data helps us improve our services but does not identify individual users.

II How We Collect Personal Data

We collect your personal data when:

You visit our Website
You place an order with Koffie Dealers
You contact us (via email, social media, or contact forms)
You subscribe to our newsletter
You interact with our marketing campaigns
You create an account on our Website

Certain personal data is required to access specific services (e.g., making a purchase or subscribing to newsletters). Where data is optional, this will be clearly indicated.

III How We Use Personal Data

Koffie Dealers may use your personal data for:

Fulfilling and managing orders (including payment processing and delivery)
Customer support (responding to inquiries and complaints)
Sending newsletters and promotional materials (with your consent)
Improving our Website and services
Processing refunds and returns
Fraud prevention and legal compliance

We process personal data under the following legal bases:

Your explicit consent (e.g., when subscribing to newsletters)
When necessary to fulfill a contract (e.g., processing orders)
Legal obligations (e.g., tax record-keeping)
Our legitimate interests (e.g., preventing fraud, improving services)

IV Sharing Personal Data with Third Parties

Koffie Dealers does not sell or rent your personal data. However, we may share it with third parties when necessary for:

Order processing & delivery (e.g., payment providers, courier services)
Website hosting & IT support
Marketing services (e.g., email newsletters, social media ads)
Legal compliance (e.g., tax authorities, fraud prevention)

We ensure that any third-party service provider complies with GDPR and only processes your data for the specified purpose.

Additionally, we may disclose your data if:

Required by law (e.g., government or law enforcement requests)
Necessary for legal protection (e.g., fraud investigations)
Koffie Dealers is acquired or merged with another company

Your data will not be shared outside the European Economic Area (EEA) unless adequate data protection agreements are in place.

V Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes listed above, comply with legal requirements, or resolve disputes.

Customer account data: Until account deletion
Order history & invoices: Legally required period (e.g., 7 years for tax records)
Newsletter subscriptions: Until you unsubscribe
Contact inquiries: 6 months after resolution

Once data is no longer needed, we delete or anonymize it.

VI Your Privacy Rights

As a user, you have the following privacy rights under the GDPR:

1. Right to Access – Request a copy of the personal data we hold about you.

2. Right to Rectification – Correct inaccurate or incomplete personal data.

3. Right to Erasure (“Right to be Forgotten”) – Request deletion of your data (subject to legal requirements).

4. Right to Restrict Processing – Request limited use of your data under certain conditions.

5. Right to Data Portability – Receive your data in a structured format for transfer to another service.

6. Right to Object – Object to direct marketing or data processing based on legitimate interests.

To exercise your rights, contact us at:

Email: koffiedealers@gmail.com

Postal Address: Paardenmarkt 117, 2000 Antwerp, Belgium

We will respond within one month of receiving your request.

If you believe Koffie Dealers has mishandled your personal data, you can file a complaint with the Belgian Data Protection Authority (DPA):

Website: https://www.gegevensbeschermingsautoriteit.be

Phone: +32 (0)2 274 48 00

Email: contact@apd-gba.be

VII Security of Personal Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, including:

Encryption & secure connections for sensitive transactions
Restricted access to personal data within our company
Regular security audits & updates

While we take security seriously, no system is 100% secure. If you suspect a data breach, please contact us immediately.

VIII Updates to this Privacy Statement

Koffie Dealers may update this Privacy Statement periodically. The latest version will always be available on our Website. We encourage you to review it regularly.

IX Contact Information

For any questions about this Privacy Statement or how we process your personal data, please contact us:

Koffie Dealers

Paardenmarkt 117

2000 Antwerp

Belgium